Main

General Support Articles

• Multiplayer Support
• Report a Player
• Game Controls and Tutorials
• Game Installation and Setup
• Room Amenities and Facilities
• Check-In and Check-Out Procedures

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ORDERS & PURCHASES

• Claiming Warranty for a Defective Product
• Refund Process for Returned Products
• Business Membership
• Personal Membership
• Return Policy
• Create & Manage Account

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PAYMENTS & PRICING

• Tax Exemptions
• Gift Cards & Store Credits
• Price Matching
• Pay Credit Card

SHIPPING & STORE PICKUP

• Received Wrong Product: Order Correction Process
• How can I track my order to see the delivery time?
• Buy Online & Deliver from Store
• Buy Online & Ship to Store
• Buy Online & Pick Up in Store
• Shipping & Delivery FAQ

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PRODUCT INFORMATION

• How to Handle a Defective Lawn Mower
• Why is an item out of stock?
• Appliances Protection Plans
• Seeds Program
• Product Recalls
• Product Rebates

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SERVICES

• Pro Services
• Moving Services
• Tools and Truck Rental
• Installation Services

CONTRACTOR SALES

• What happens if I need a tool longer?
• Why should I rent tools?
• What is the age requirement for renting tools?
• What is the process to rent?
• What do I need to bring with me when I pick up rental tools? (Drivers License, Credit Card)
• What types of tools are available to rent from the store?