How can I track my order to see the delivery time?

International item

• International Courier or International Express item that is at least 1 business day late
• International Standard or Registered Post International item that is at least 10 business days late
• International Economy Air item with Signature on Delivery that was posted at least 30 days ago
• International Economy Sea or any other International Economy Air item that was posted at least 90 days ago.

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Want to track a package? Find tracking information, your tracking ID and order details from

Your Orders

 

1. Go to Your Orders.
2. Go to the order you want to track.
3. Select Track Package next to your order.
4. Select See all updates to view delivery updates.

Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.

Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.

If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.

If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.

Note: If you want to contact the carrier delivering your package, use the contact details on Carrier Contact Information.

 

 

Completing the form

To complete the missing item form you’ll first need to log in or sign up to MyPost. We’ll then ask:

• for your contact details
• for the item tracking number
• whether you’re the sender or recipient
• whether the item is a letter or parcel
• how the item was sent (for example Express or Regular Post)
• what the ‘from’ and ‘to’ postcodes were (or your best guess)
• when the item was sent
• for the address on the item
• for a detailed description of the contents.