How to Handle a Defective Lawn Mower
How to Handle a Defective Lawn Mower
Issue
If you have received a defective lawn mower that does not start, follow the steps below to troubleshoot the issue or to get a replacement or a refund.
Solution
Step 1: Verify Troubleshooting Steps
Please ensure you have followed all the troubleshooting steps in the manual:
- Check that the fuel tank is filled.
- Inspect the spark plug for any signs of damage or disconnection.
- Ensure the choke is in the correct position.
- Make sure the safety key is properly inserted.
Step 2: Contact Customer Support
If the lawn mower still does not start after following the troubleshooting steps, please contact our customer support team with your order number and details of the issue.
You can reach us at:
- Email: support@example.com
- Phone: 1-800-123-4567
Step 3: Request a Replacement or Refund
Once our customer support team verifies the defect, you can choose to either receive a replacement lawn mower or a refund. Follow the instructions provided by the support team to process your request.
Additional Support
If you have any other questions or need further assistance, please visit our Support Page or contact us through the methods listed above.
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