Received Wrong Product: Order Correction Process

Issue

If you placed an order for a cordless drill but received a corded version instead, follow the steps below to rectify this mistake and receive the correct product.

Solution

Step 1: Verify Order Confirmation

Double-check your order confirmation email to ensure that you ordered the correct product (cordless drill). Keep this confirmation handy for reference when contacting customer support.

Step 2: Contact Customer Support

Reach out to our customer support team with your order number and details of the mistake. Explain that you received a corded drill instead of the cordless model you ordered. Provide any relevant information from your order confirmation.

You can reach us at:

• Email: [e-mail]
• Phone: [phone]

Step 3: Return the Incorrect Product

Our customer support team will provide you with a return label for the incorrect product. Follow the instructions to return the corded drill to us.

Step 4: Receive the Correct Product

Once we receive the returned product, we will promptly ship the correct cordless drill to you. You will receive a confirmation email with the new tracking information once the correct product is dispatched.

Additional Support

If you have any other questions or need further assistance, please visit our Support Page or contact us through the methods listed above.