Refund Process for Returned Products

Issue

If you have returned a product that did not meet your expectations and are seeking a refund, follow the steps below to understand the refund process and timeline.

Solution

Step 1: Confirm Return Receipt

Ensure that you have returned the product using the provided return label. You should have received a confirmation email from us once we received your returned product. If you did not receive a confirmation, please contact our customer support team.

Step 2: Refund Processing Time

Once we have received your returned product, please allow 5-7 business days for the refund to be processed. The refund will be issued to the original payment method used during the purchase.

Step 3: Check Your Bank Statement

After the refund is processed, it may take an additional 3-5 business days for the amount to reflect on your bank statement, depending on your bank's processing times.

Step 4: Contact Customer Support

If you do not see the refund after the processing time mentioned above, please reach out to our customer support team for further assistance. Provide your order number and return tracking information for a quicker resolution.

You can reach us at:

• Email: [e-mail]
• Phone: [phone]

Additional Support

If you have any other questions or need further assistance, please visit our Support Page or contact us through the methods listed above.