Browser Compatibility

Browser Compatibility

If you're experiencing issues with accessing our corporate systems or applications due to browser compatibility issues, follow these steps to troubleshoot and resolve the problem:

Step 1: Use a Supported Browser

Ensure that you're using a web browser that is officially supported by our company for accessing corporate systems. Commonly supported browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Using an outdated or unsupported browser may result in compatibility issues.

Step 2: Update Your Browser

If you're using a supported browser, make sure it is up to date. Outdated browser versions may lack essential security updates and features required for compatibility with our systems. Check for and install any available updates for your browser.

Step 3: Clear Browser Cache and Cookies

Clearing your browser's cache and cookies can resolve many compatibility issues. Navigate to your browser's settings or preferences and clear the cache and cookies. Then, restart your browser and try accessing the system again.

Step 4: Disable Browser Extensions

Sometimes, browser extensions or add-ons can interfere with the functionality of corporate systems. Try disabling any extensions or add-ons and then attempt to access the system again. If the issue is resolved, re-enable the extensions one by one to identify the culprit.

Step 5: Try an Incognito/Private Window

If you're still experiencing issues, try accessing the system using an incognito or private browsing window. This can help rule out any conflicts with browser settings or extensions.

Step 6: Contact IT Support

If you've tried the above steps and are still experiencing browser compatibility issues, contact the IT Help Desk for further assistance. Our support team will troubleshoot the issue and provide guidance on resolving the compatibility issue.

By following these steps, you can troubleshoot and resolve browser compatibility issues, ensuring seamless access to our corporate systems and applications.